How can we help?
Find a quick answer below, or write to us. A real person reads every message.
Email us
Tell us what happened and which phone you use. Support is available 24/7.
support@talklouder.appInclude your support code
If the app showed an error, it also showed a short code. Add it to your message and we can find the problem faster.
Your account and data
Read the Privacy Policy or delete your account.
Common questions
The tutor can't hear me
Check that Talk Louder has microphone permission in your phone's Settings, then start the talk again. Try moving somewhere quieter.
The talk won't connect
The app needs an internet connection. Switch between Wi-Fi and mobile data, then try again. If it keeps failing, email us with your support code.
I can't sign in
Use the same method you signed up with: email, Apple or Google. For email, "Forgot your password?" sends you a code.
The word audio won't play
Turn up the volume and check that your phone isn't muted. Audio needs a connection the first time you hear a word.
Where do I change my level?
Tap your level on Home, or open Progress and choose Change.